Privacy Policy for Right Direction Removals
Effective Date: 05/05/2025
At Right Direction Removals (“we”, “our”, “us”), we are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR). This policy explains how we collect, use, store, and protect your personal information.
1. Who We Are
Right Direction Removals is a UK-based removals company providing domestic and small business moving services. For the purposes of data protection law, we are the "data controller" of your personal information.
2. What Information We Collect
We collect the following types of personal data when you interact with us:
Contact details: name, phone number, email address, postal address
Service information: moving details such as pickup/delivery addresses, type and quantity of items, special instructions
Payment details (if applicable): we may collect limited payment information if you make a payment online or via invoice
Website usage data: IP address, device and browser type, and activity on our website (via cookies or analytics tools)
3. How We Use Your Information
Under the UK GDPR, we must have a lawful basis for processing your data. We use your information for the following purposes:
Purpose Legal Basis
To provide removal services Contractual necessity
To respond to enquiries and provide quotes Legitimate interest
To process payments and send invoices Legal obligation / Contract
To improve our website and services Legitimate interest
To comply with legal and regulatory obligations Legal obligation
4. Sharing Your Information
We only share your data when necessary and with trusted third parties, such as:
Subcontractors or partners assisting in service delivery
IT and payment processing service providers
HMRC or law enforcement when required by law
We never sell your personal data to third parties.
5. How Long We Keep Your Data
We keep your personal data only as long as necessary for the purposes it was collected:
For service-related data: up to 7 years (to comply with accounting/legal obligations)
For enquiries that do not result in a contract: up to 12 months
6. Your Data Protection Rights
Under the UK GDPR, you have the following rights:
Right to access – You can request a copy of the personal data we hold about you.
Right to rectification – You can ask us to correct any inaccurate or incomplete information.
Right to erasure – In certain cases, you can ask us to delete your data.
Right to restrict processing – You can request we limit how we use your data.
Right to object – You can object to processing in specific circumstances.
Right to data portability – You can request we transfer your data to another provider.
To exercise any of your rights, please contact us at the details below.
7. How We Protect Your Data
We use industry-standard security measures to safeguard your data against loss, misuse, and unauthorized access. These include encryption, secure servers, and strict access controls.
8. Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and gather website analytics. You can control or disable cookies via your browser settings.
For more details, see our Cookie Policy [link if applicable].
9. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Right Direction Removals
Email: rdrmovers@yahoo.com
Phone: +44 7958 572 010
Website: rightdirectionremovals.co.uk
Address: 13 Tay mews, Clayton le woods, Leyland, Lancashire, PR25 5PT
If you are not satisfied with our response, you can lodge a complaint with the Information Commissioner's Office (ICO):
www.ico.org.uk | Phone: 0303 123 1113